FlightPalaver respects your privacy and is committed to protecting personal information shared through our platform.
When you use FlightPalaver, we may collect information such as your name, email address, airline, flight number, travel date, route, complaint details, ratings, live update submissions and optional boarding pass proof where you choose to upload it.
We use submitted information to receive and display passenger complaints, analyse airline and airport trends, improve our service, support moderation, communicate with users where necessary and improve aviation transparency in Nigeria.
Complaints, ratings and live updates may be displayed publicly on FlightPalaver. We recommend that users avoid including unnecessary personal, financial or sensitive information in public submissions.
With your consent, we use Google Analytics and Microsoft Clarity to understand how visitors use FlightPalaver. These tools may collect information such as pages visited, device type, browser type, approximate location, clicks, scrolling behaviour and interaction patterns. This helps us improve usability, performance and content.
FlightPalaver uses essential cookies and local storage to remember cookie preferences and keep parts of the website working. Analytics cookies are only used where you accept analytics tracking through our cookie consent panel.
We do not sell personal data. We may share relevant complaint information with airlines, aviation stakeholders, regulators or service providers where necessary for moderation, service improvement, legal compliance or future complaint resolution processes.
If you upload proof such as a boarding pass, please cover or avoid including unnecessary sensitive personal information. Uploaded files are used to support complaint authenticity and verification.
We keep submitted information for as long as reasonably necessary to operate FlightPalaver, maintain complaint records, provide analytics, support transparency and comply with legal obligations.
You may request access, correction or removal of personal information you submitted, subject to verification and legal or operational requirements.
We take reasonable steps to protect submitted information, but no online platform can guarantee absolute security.
We may update this Privacy Policy from time to time. The latest version will be published on this page.
For privacy concerns, email: support@flightpalaver.com